The Confidence of Quality

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In 2009, Austim recognised that continual improvement in the area of customer service and quality control would play a crucial role in our business’s ongoing success. We implemented systems that allowed us to achieve the internationally recognised AS/NZS ISO 9001:2015 following stringent and continual third-party audits.

In late 2024 Austim decided to cease having formal recognition, we do recognise the benefits so will continue to maintain our house quality management system just without external auditing

Whether you need Merbau timber or structural timber beams, Austim guarantees quality.

If you have any queries related to our quality control methods, just ask Austim!

QUALITY POLICY

Austim Pty Ltd is a supplier of unique, decorative timber-based products of high quality and with exceptional service. We aim to deliver timber solutions that exceed expectations to make customer’s projects successful. We will at all times be responsive and act with professionalism and transparency.

Management is committed to ensuring stakeholder requirements are determined, understood and consistently met. We commit to the continual improvement of our QMS by ensuring the risks and opportunities that can affect conformity of products and services are identified and addressed and the clear focus is consistent delivery of customer satisfaction. Consideration is given to align our quality objectives with the strategic direction of the business.

Measurable quality objectives for goods, services, and customer satisfaction have been established in QMS procedures and other system documents so that the objectives can be achieved.

Management and personnel understand this Quality Policy and they contribute to the achievement of quality objectives and the continual improvement of the QMS.

Management periodically reviews this Quality Policy to ensure it remains relevant to Austim and the fulfilment of its commitments and objectives.

Mike Rowney

Managing Director

Austim Pty Ltd

Policy 25 Rev 2. 18-Nov-2024

Whether you need Merbau timber or structural timber beams, Austim guarantees quality.

If you have any queries related to our quality control methods, just ask Austim!

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What our clients say

Austim are a great partner and timber supplier. Our business is based on the East Coast of Australia and we partner with Austim for WA projects. We have had a long lasting and great working relationship with Austim for many years. Highly recommend them.

daniel wright

06:31 18 Jun 19

Austim is always the first place I try when I need timber and it’s rare that I can’t get what I need there. Stuart is a rare gem of a gent to deal with – quick to respond to any queries, full of good advice and goes out of his way to help get whatever project I’m working on happening to my schedule, even when all I need is a few sticks and a handful of fixings. Highly recommend Austim, the team and young Stuart.

Anni Lilford

00:51 16 Nov 18

Stuart went out of his way to make sure we got the product we wanted. He made suggestions on possible constructions and timbers suitable. Very knowledgeable friendly staff all around. Excellent experience, highly recommended.

Holger Butenschon

05:14 22 May 18

Hi Ben,Just wanted to thankyou for your help and advice in our selection of the Millboard Vintage Oak decking also in you recommending Grant from Premier Hardwood Decking. Grant has just completed our decking and we couldn't have asked for a more professional, reliable and competent tradesman. The decking has been installed to a very high standard and the decking itself is stunning. Ian and Sue

susan smith

06:27 08 Oct 18

I've used Austim on a few occasions for home projects like decking and pergola, etc and each time the response to my requests for price and delivery have been excellent, the deliveries took place as negotiated, the timber quality was great and value for money. The team at Austim do a great job and make dealing with Austim a breeze.

Michael Robinson

09:06 25 Oct 18

I have worked with Austim for around 8 years now and they are one of the best suppliers in perth to deal with. I would highly recommend to use them for any timber needs!!!

Art of Timber

07:55 05 Mar 20

I had been looking for some cedar for my kayak project and had rung a couple of other places with no luck. When I contacted Austim they were very helpful, had the timber in stock and I was on my was in 20 minutes. The wood was very good quality and has really finished up beautifully. Thanks to Austim.

mark alderson

02:03 08 Apr 17

I"d like to thank Austim for there help in supplying me with material that firstly I thought I'd have trouble sourcing as it was marring up with originally 30 year old existing timber.My project was not a massive project but still needed the attention of an new build.The timber supplied by Austim was machined to size with absolute perfection, where I had to remove old pieces and replace with the new pieces they fitted perfectly.once the floors are re-sanded and varnished they will be back to there former glory. Thanks again to the staff at Austim.Regards Bob Heppenstall.I've just added a finished photo after the Floor Sanding was completed.Original timber was Tassie Oak, and the new is Vic Ash, as you can see there is only a slight variation in the final product.I hope this gives anyone thinking doing the same the confidence to proceed. Regards Bob Heppenstall.

Robert Heppenstall

10:05 12 Oct 18

Great service over phone and by email. Product supplied is high quality - no issues. Staff accommodating and friendly.

M F

00:18 07 May 20

Good service with fair prices.

Colin Della Bosca

08:14 04 Jun 20

Great service and product.I struggled to find a bench top in the size and material I wanted, so was really happy when I found one with Austim.It came fully protected with wrap and was undamaged when I got it home.Thanks

Matt Harrison

06:29 08 May 23

Good selection, friendly staff, competitive pricing. Preferred over the 'hardware store'.You can hand pick if you need superior quality, Ben Price helped me with sorting through

Dirk Wachter

03:59 12 May 23

Quick responses, timber prepared to request including cutting to Size. Easy pick up. Highly recommend.

Martyn Lethbridge

06:42 05 May 23

We wanted Marri boards to make a bed - Austim provided beautiful planed and sized boards - at a good price - delivered on time......excellent service!

Mark Warren

06:53 20 Aug 21

Ordered some merbau timber through austim to replace some rotten pine stair treads. The guy on the phone was very helpful .the timber was straight and had no faults or damage. Sent a message with a picture to say the timber had been delivered. Would definitely order timber from them again

Galaxie Galaxie

05:25 29 Nov 23

Ron has help me out tremendously with designing and supplying two decks. Everything required to build them including screws Concreate, stirrups and timber. Service is excellent and at competitive prices.

Craig Bussanich

01:25 06 Oct 23

Excellent service! The gentlemen that served us was so helpful and sorted out our kitchen bench top in 15 minutes! Great product!

sophie sherlock

07:24 06 Oct 23

Wow! What amazing customer service. Ron took care of working out what I needed and guided me expertly through the product range. Invoice was raised on Wednesday afternoon and the wonderful Wade delivered my order on Friday morning. He went above and beyond what would normally be a kerbside delivery, changed the Hiab strapsTo longer ones and expertly delivered it safely over my side wall. Super impressed, he’s a keeper Austim!

Wilma Ashby

00:10 22 Mar 24

Absolutely amazing service and knowledgeable team and specially Tim very knowledgeable and friendly and knows his stuff.

Hey_Jay0472

02:37 10 Jan 24

Very tidy and well laid out timber warehouse with a well stocked accessories shop. Friendly staff with great product knowledge and advice.

Gerard

07:37 22 Mar 24

Competitive pricing and quality product with a knowledgeable team backing it. Ben assisted me in finding the best matching colour composite timber slats for a project, had them in stock and delivered within days of ordering. Prompt delivery and nicely wrapped for protection. I've even been quoted more $ from their competitors who are local to me when I needed more and Austim still beat them, even with delivery! I know where I'll be going when I need to start the decking project, thanks team.

Ryan Markwell

14:31 27 Jul 24

Fantastic customer service. Tim exceeded all my expectations, providing me with great advice and managing to keep within my project budget. Would highly recommend Aus-Tim