The Confidence of Quality

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In 2009, Austim recognised that continual improvement in the area of customer service and quality control would play a crucial role in our business’s ongoing success. We implemented systems that allowed us to achieve the internationally recognised AS/NZS ISO 9001:2015 following stringent and continual third-party audits.

With such steadfast quality control systems in place, we have full confidence that all products leaving our premises are fit for purpose and are sure to meet or exceed your expectations. And when we’re confident, we know you will be too.

View Austim’s ISO 9001 certification

Whether you need Merbau timber or structural timber beams, Austim guarantees quality.

If you have any queries related to our quality control methods, just ask Austim!

QUALITY POLICY

Austim Pty Ltd is a supplier of unique, decorative timber-based products of high quality and with exceptional service. We aim to deliver timber solutions that exceed expectations to make customer’s projects successful. We will at all times be responsive and act with professionalism and transparency.

Austim fulfils this commitment by operating a Quality Management System (QMS) in accordance with the requirements of ISO 9001:2015.

Management is committed to ensuring stakeholder requirements are determined, understood and consistently met. We commit to the continual improvement of our QMS by ensuring the risks and opportunities that can affect conformity of products and services are identified and addressed and the clear focus is consistent delivery of customer satisfaction. Consideration is given to align our quality objectives with the strategic direction of the business.

Measurable quality objectives for goods, services, and customer satisfaction have been established in QMS procedures and other system documents so that the objectives can be achieved.

Management and personnel understand this Quality Policy and they contribute to the achievement of quality objectives and the continual improvement of the QMS.

Management periodically reviews this Quality Policy to ensure it remains relevant to Austim and the fulfilment of its commitments and objectives.

Mike Rowney

Managing Director

Austim Pty Ltd

Policy 25 Rev 1. 28-Sep-2017

Whether you need Merbau timber or structural timber beams, Austim guarantees quality.

If you have any queries related to our quality control methods, just ask Austim!

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What our clients say

Austim are a great partner and timber supplier. Our business is based on the East Coast of Australia and we partner with Austim for WA projects. We have had a long lasting and great working relationship with Austim for many years. Highly recommend them.

daniel wright

06:31 18 Jun 19

Austim is always the first place I try when I need timber and it’s rare that I can’t get what I need there. Stuart is a rare gem of a gent to deal with – quick to respond to any queries, full of good advice and goes out of his way to help get whatever project I’m working on happening to my schedule, even when all I need is a few sticks and a handful of fixings. Highly recommend Austim, the team and young Stuart.

Anni Lilford

00:51 16 Nov 18

Stuart went out of his way to make sure we got the product we wanted. He made suggestions on possible constructions and timbers suitable. Very knowledgeable friendly staff all around. Excellent experience, highly recommended.

Holger Butenschon

05:14 22 May 18

Hi Ben,Just wanted to thankyou for your help and advice in our selection of the Millboard Vintage Oak decking also in you recommending Grant from Premier Hardwood Decking. Grant has just completed our decking and we couldn't have asked for a more professional, reliable and competent tradesman. The decking has been installed to a very high standard and the decking itself is stunning. Ian and Sue

susan smith

06:27 08 Oct 18

I've used Austim on a few occasions for home projects like decking and pergola, etc and each time the response to my requests for price and delivery have been excellent, the deliveries took place as negotiated, the timber quality was great and value for money. The team at Austim do a great job and make dealing with Austim a breeze.

Michael Robinson

09:06 25 Oct 18

I have worked with Austim for around 8 years now and they are one of the best suppliers in perth to deal with. I would highly recommend to use them for any timber needs!!!

Art of Timber

07:55 05 Mar 20

I had been looking for some cedar for my kayak project and had rung a couple of other places with no luck. When I contacted Austim they were very helpful, had the timber in stock and I was on my was in 20 minutes. The wood was very good quality and has really finished up beautifully. Thanks to Austim.

mark alderson

02:03 08 Apr 17

I"d like to thank Austim for there help in supplying me with material that firstly I thought I'd have trouble sourcing as it was marring up with originally 30 year old existing timber.My project was not a massive project but still needed the attention of an new build.The timber supplied by Austim was machined to size with absolute perfection, where I had to remove old pieces and replace with the new pieces they fitted perfectly.once the floors are re-sanded and varnished they will be back to there former glory. Thanks again to the staff at Austim.Regards Bob Heppenstall.I've just added a finished photo after the Floor Sanding was completed.Original timber was Tassie Oak, and the new is Vic Ash, as you can see there is only a slight variation in the final product.I hope this gives anyone thinking doing the same the confidence to proceed. Regards Bob Heppenstall.

Robert Heppenstall

10:05 12 Oct 18

Great service over phone and by email. Product supplied is high quality - no issues. Staff accommodating and friendly.

M F

00:18 07 May 20

Good service with fair prices.

Colin Della Bosca

08:14 04 Jun 20

Great service and product.I struggled to find a bench top in the size and material I wanted, so was really happy when I found one with Austim.It came fully protected with wrap and was undamaged when I got it home.Thanks

Matt Harrison

06:29 08 May 23

Good selection, friendly staff, competitive pricing. Preferred over the 'hardware store'.You can hand pick if you need superior quality, Ben Price helped me with sorting through

Dirk Wachter

03:59 12 May 23

Quick responses, timber prepared to request including cutting to Size. Easy pick up. Highly recommend.

Martyn Lethbridge

06:42 05 May 23

We wanted Marri boards to make a bed - Austim provided beautiful planed and sized boards - at a good price - delivered on time......excellent service!