Austim Pty Ltd ACN 009 352 390 (in this document referred to as “Austim”, “we”, “us” and “our”) is committed to protecting the privacy of the personal information we collect from you and handling your personal information in a responsible manner
The Privacy Act 1988 (Cth) (“Act”) and the Australian Privacy Principles (“APPs”) govern the manner in which Austim handles your personal information.
This Policy explains how we collect, store, use and disclose your personal information, how you can access and seek correction of the information we hold about you and how we otherwise manage your personal information. This Policy also explains how you can make a complaint about any breach of the Act or APPs in relation to your personal information.
This Policy only applies to Austim and it makes no guarantees about the manner in which third parties handle your personal information. If you exit the Austim website or are disclosing your personal information to an entity other than Austim, you are no longer protected by this Policy.
Purpose of the Policy
This Policy is to outline how Austim manages your personal information and how we manage that information.
This Policy will be reviewed and updated on a regular basis. Any updates to this Policy will be posted on our website, www.austim.com.au. Alternatively, a copy can be made available to you upon request by contacting us. Please see the ‘Contact Us’ section of this Policy for our contact information
The personal information that Austim collects
Austim collects and holds personal information principally to assist in the provision of Austim’s products and services to its customers. Information collected could include an individual’s name, contact and e-mail address, telephone and facsimile numbers, date of birth, licence details and other information necessary to establish a trading relationship (this can include opinions and/or references).
Austim has a duty to keep your information confidential. Our duty of confidentiality applies except where we have consent to disclose your information, the disclosure is permitted under the Act, APPs or where it is compelled by law.
Austim will only use your information for the purposes for which it was collected (“primary purposes”) or a purpose related to the primary purpose, if this use would be reasonably expected by you, or otherwise, with your consent.
Why do we collect it?
Austim principally collects personal information in order to provide its products and services, as well as managing and administering the products and services provided. The information collected is to identify the individual, the products and services that Austim is to provide and where requested, to assess an application for credit and/or to monitor any such credit facility provided. Where necessary, the information may be used to assist in the recovery of any debt.
For these and related purposes, Austim may disclose personal information to trade insurers, other suppliers, credit reporting agencies, debt collecting agencies, cheque guarantee providers, other organisations involved in Austim’s business practices, an individual’s representative and as required by law. If you do not consent to Austim using and disclosing your personal information in this manner, then please contact our Privacy Officer via the details provided in this Policy in the ‘Contact Us’ section.
From time to time we may also use your personal information to communicate with you in regard to any special offers and promotions in relation to our products and services. You are entitled to request that such communications cease at any time and we make provision in our materials for you to advise us of this.
By supplying, or having previously supplied, your information to us, you are agreeing to any or all of the uses outlined above. Where reasonable, we will also seek your consent verbally or in writing for use of your information for such uses in the interests of openness. Subject to the Act and APPs, should we want to use your personal information for other uses not related to the above, we will seek your consent to do this.
If you choose not to provide Austim with your personal information as requested, we may not be able to provide you with the full range of our products and services.
Quality, access to and correction of information
You are entitled to have access to and seek correction of any information that we may hold about you. We require that requests for access to or to update or correct your information to be in writing outlining the details of your request. Such requests should be addressed to our Privacy Officer via the details provided in this Policy in the ‘Contact Us’ section.
Austim will take appropriate steps to verify your identity (or verify that you act as a legal guardian or authorised agent of the individual concerned) before granting a request to access your information.
We will respond to your request for access to your information within a reasonable time after you make the request and if access is granted, access will be provided within 30 days from your request. Austim will, on request, provide you with access to your information or update or correct your information, unless the Act provides an exception to us granting your request, including if:
- Giving access would be unlawful;
- We are required or authorised by law or a court/tribunal order to deny access; or
- Giving access is likely to prejudice one or more enforcement related activities conducted by an enforcement body.
Where your request for access is accepted, we will provide you with access to your information in a manner, as requested by you, providing it is reasonable to do so.
Your request for correction will be dealt with within 30 days, or such longer period as agreed by you. If we deny your request, we will provide you with a written notice detailing reasons for the refusal and the process for making a complaint about the refusal to grant your request.
Upon accepting a request for correction of your information, we will take all steps that are reasonable in the circumstances, having regard to the purpose for which your information is held, to correct your information.
We may charge a fee for providing information depending on the scope of information required and the resources involved. This fee will reflect the actual costs of providing information, depending on the complexity of each individual’s request.
If you have a complaint about a breach of the Act, APPs or a privacy code that applies to us, we ask that you contact us in writing using the details set out below in the ‘Contact Us’ section of this Policy.
Upon receipt of a written complaint, we take reasonable steps to investigate the complaint and respond to you in accordance with our complaints handling procedures. If you are dissatisfied with our response you may complain directly to the Australian Information Commissioner.
If you have a complaint about the privacy of your personal information, we ask that you contact us in writing.
We store your personal information in different ways, including in paper and electronic format. The security of your personal information is important to us. We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, interference, unauthorised access, modification or disclosure. These measures include electronic and physical security measures, such as:
- Securing our premises with an alarm;
- Placing passwords and varying access levels on databases to limit access and protect electronic information;
- The use of firewalls, encryption, passwords and digital certificates;
- Requiring our staff to be aware of the contents of this Policy and the relevant provisions under the Act and APPs which apply to us.
Personal information will be de-identified or destroyed when it is no longer required such that it cannot be re-identified at a later date. The de-identification and destruction process will be in accordance with the APPs. Where practical, we keep personal information only for as long as required.
If we store your personal information using a cloud storage service or are required to disclose personal information outside the jurisdiction from which it was collected, we are required to take reasonable measures to ensure that your personal information is held, managed and accessed in accordance with the standards that apply in Australia.
If you access our website, we may collect additional information about you in the form of your IP address or domain name.
If you wish to:
- Gain access to your information;
- Make a complaint about a breach of your privacy;
- Contact us with a query about how your information is collected or used;
- Contact us regarding any other matter concerning this Policy,
Please contact us via one of the below methods and they will deal with your request:
Austim Pty Ltd
Attention: Mike Rowney
252 Gnangara Road
Landsdale WA 6065
(08) 6558 1266
For more information about privacy in general, you can visit the Australian Information Commissioner’s website at www.oaic.gov.au
Authorised: Mike Rowney
Managing Director – Austim Pty Ltd